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Enhance employee productivity

The Business Communications Manager 450 offers powerful applications and features that reduce operating costs, enhance employee productivity and increase customer satisfaction. Employees can stay in touch when ever they are away from their desks.

Increase revenues and business

There are a host of applications that make it easier and more enjoyable for customers to do business with you, from the intelligent contact centre to the automated attendant.

The Nortel BCM 450 offers ample capacity to meet the growth requirements of most SME's. With up to 300 users supported with a number of big business applications, the Nortel BCM 450 business telephone system provides a simple and flexible solution that scales as your business needs grow.

Unified Messaging

The Nortel Business Communications Manager 450 (BCM450) consolidates voice, fax and email messages onto users’ PCs, laptops or PDAs, and manages them through one standard application such as Microsoft Outlook or IBM Lotus Notes. This means that important messages are sent and received regardless of terminal or device.

Message Forwarding

Message forwarding on the Nortel BCM 450 enables employees to stay connected to customers while on the move, working with a wide variety of email clients. Text as well as voice files can be forwarded.

Meet-Me Conferencing

The Nortel BCM 450 allows for up to 120 participants in a conference call, with 60 similtaneous participants on one conference. The application allows the 'chairperson' keep on top of things using a rich set of controls.

Computer Telephony Integration (CTI)

CTI on the Nortel BCM 450 allows you to use different applications to control telephone services. Services include clicking a number to call a company and automatic screen 'pops' with all customer information presented when receiving a call.

Intelligent Contact Center (ICC)

The Nortel BCM 450 Intelligent Contact Centre allows you to direct customers to the right person at the right time in the shortest possible time. You can have a number of different combinations of agents and skill sets, providing for fantastic business flexibility.

The Nortel Business Communications Manager 450 (BCM 450) business telephone system comes with hundreds of telephony features and a full suite of integrated applications pre-loaded on the system. As such, as your business needs evolve, you can easily activate more capabilities without having to purchase additional expensive hardware.

Ad-hoc Conferencing

You can organise a meeting with up to 60 participants as and when you need to without the need for a conference operator or service.

Automated Attendant

Have your calls answered with personalised greetings and/or menu options, ensuring that calls are routed to the best people to handle them, delivering greater efficientcy and more satisfied customers.

Activity Reporter

The Nortel Business Communications Manager 450’s flexible reporting enables you to better understand and optimize your call flows, for improved customer service, increased employee productivity and cost savings.

Choose the features you want

All features and applications are pre-loaded onto the Nortel Business Communications Manager 450 system, making expansion as easy as activating a simple keycode.

Upgrade easily without changing everything you own.

Nortel, through standards and an “evergreen” development strategy, have developed the Business Communications Manager 450 (BCM450) to fit into a hybrid environment that contain a mix of analog, digital, IP and wireless services. In addition, as the platform interworks with other Nortel key/PBX systems, other BCM systems and Nortel’s portfolio of convergence call servers, you have the flexibility to evolve your network wherever your future leads you.

Centralised Management

Through a built-in, intuitive software management application, you can monitor and program your entire system, including its many capabilities, making it easy to manage large, distributed networks.