Telephone systems

We are a preferred supplier of Avaya, in addition to other suppliers which we install and maintain, including BT systems, Toshiba, Panasonic, SDX, Nortel and many more.

Avaya Systems

Telephone SystemsAvaya’s reliable and secure solutions are trusted by both large and small organisations, from government to residential. Avaya is a recognized leader in delivering communications capabilities and secure & protect your critical information. Serving both service providers and enterprise customers, we offer Avaya technology solutions encompassing end-to-end broadband, Voice over IP, multimedia services and applications and wireless broadband facilities.

See more information on the Avaya Here.

Fast Response Telephone System Maintenance

Criterion Systems Limited offers three levels of maintenance support. The cover provided by each level is:

1. Essential Cover

Including, remote fault identification & resolve + carrier/VoIP VPN liaison (on traffic routed via one of our approved carriers); free software upgrades during working hours (fault resolution) and hardware warranty on main system processor and cards only. Hardware warranty on all equipment as agreed – excluding analogue devices/cabling – fault identification and manufacturer return to base warranty, labour chargeable.

2. User Support

Essential level cover plus free 15 minutes remote programming in working hours – name changes and speed dials (excluding ringing patterns, auto attendant and call centre rebuilds); free proactive software upgrades in working hours; free user support for unlimited users. Hardware warranty on all equipment as agreed – excluding analogue devices/cabling – fault identification and manufacturer return to base warranty, labour chargeable.

3. Hardware Maintenance

Essential level cover plus hardware warranty on all equipment as agreed – excluding analogue devices/cabling; free 15 minutes remote programming in working hours – name changes and speed dials (excluding ringing patterns, auto attendant and call centre rebuilds); labour for on-site repairs/carrier/VoIP VPN fault liaison (on traffic routed via one of our approved carriers); yearly periodic system inspection and routine maintenance completed in working hours.

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