Testimonials

“Criterion have played a critical role providing our communication systems for both Prosurv and for a number of schemes we have worked on for our key Clients. We are very pleased with their professional outlook, foresight and technical approach to understanding both our business requirements and the requirements of projects which we have delivered. Criterion have delivered Prosurv with systems befitting a professional consultancy with major blue chip and FTSE 200 Client base.”

“Criterion’s communication & IT solutions have enabled our business to grow in line with the ever changing demands of modern day business. Criterion have provided us with everything from simple hold music and call logging facilities to an advanced thin client network all with first class service levels. The thin client network has provided us with a cost effective solution to continually upgrade our IT systems with the constant advances made in business software with little or no disruption.”

Avaya introduce J100 Series Phones with IP Office 11 update

Avaya J179 Handset

Avaya have recently announced their latest desktop handset, the J series. These new  multi-function phones work with the recently updated Avaya Office 11.

Criterion have a long standing relationship with Avaya and recommend their products for the quality and reliability of service.

Features of Avaya IP Office;

  • Cloud Delivers Hassle-free Customer Experience Management and Robust UC
  • Leverage the hybrid cloud for seamless integration and migration between your premises-based and cloud-delivered services.
  • Protect your existing investment in installed call control, phones, and more while expanding to the cloud.
  • Maximize the flexibility and scalability of the cloud for business expansion, seasonal capacity, or additional functionality.
  • Minimize disruption to your employees with a common code base between premise and cloud, which means your employees won’t have to learn a new system. Plus, the communications they use in the office will be available on their mobile devices.
  • Utilize an unparalleled full stack solution for rich cloud delivered voice, Unified
  • Communications and Contact Center management.
  • Modernize with minimal technology risk.
  • Protect your business with always on security.

Criterion recommends Avaya Scopia for video conferencing

Video conferencing is moving out of the boardroom and into the real world. Avaya Scopia connects customers, clients, colleagues, students, teachers, technicians, trainers, doctors, patients and more in high-quality, interactive face-to-face meetings using almost any video-equipped device over any type of network.

The Scopia is a very high quality and intuitive video conferencing experience and Criterion offers the full installation and configuration service. We can show you how easy it is to set up a conference call in full dual high definition 1080p 60fps, ideal for sharing detailed visual information over video.

  • Dual 1080p 60fps live video and content
  • HD audio
  • Scalable Video Coding

The Avaya Scopia® Elite 5000 Series is a next generation solution for high definition multiparty conferencing that uses DSP technology to deliver 1080p processing, telepresence connectivity, dynamic resource allocation, and individual video layouts per participant.

MiFID II Compliance

MiFID introduces new call recording regulations

The revised Markets in Financial Instruments Directive (MiFID II) comes into force in January 2018 and it will regulate the financial services sector with a new, much stricter set of rules around call recording.

Call Recording
Call Recording

The regulation will also be applied more widely than the current requirements for recording phone calls, which apply to City traders.

Under current MiFID I regulations, Members allowed discretion as to whether they required firms to record telephone calls and electronic communications that resulted or might result in transactions. This recording obligation will become mandatory on firms under MiFID II.

Under the revised MiFID II you need to record all conversations that are intended to lead to a transaction or trade, even if they ultimately don’t. These rules apply equally to firms dealing with their own account as well as providing services for external clients. It also includes those who were previously exempt under MiFID I from having to record such as financial advisors and brokers – anyone involved in the advice chain that may lead to a trade or investment.

MiFID II also includes premises in which these calls or conversations take place, and requires that all “communications that are intended to lead to a transaction” be recorded and retained. Recordings will also need to be stored for longer – for a minimum of five years against the six months currently required.

More robust rules around how businesses should record and store their conversations will be introduced. MiFID II requires all records be kept in a durable medium that allows them to be replayed or copied but which prevents the original being altered or deleted. All calls recorded using Tri-Line’s Echo are securely encrypted using 256-bit AES symmetric key algorithm to ensure compliance with MiFID II regulations.

MiFID II also states that businesses must ensure the quality, accuracy and completeness of these records, and they must be stored in a medium that is accessible and readily available to the FCA on request. Under MiFID II businesses will also need to review their recordings from time to time to ensure compliance. Tri-Line’s Echo call recording allows authorised users to download and provide a copy of any call in .wav, .mp3, or .ogg format to the FCA on request.

For more information visit the FCA Call recording information page here.