Lines and Calls

We make it easy to manage costs by offering a line rental and calls package that’s unique to you. You can also keep your existing telephone numbers so there’s no interruption to your service if you choose to switch.

Line Rental

We can save you up to 20% on your  line rental and ensure you’re getting the clearest call signal available in your area. For new business telephone lines and broadband systems, installation is included in the price plan.

  • Call quality line check
  • Free call Migration
  • Upgrades, repairs and support – all on one bill

Memorable business numbers

A memorable number makes it easy for people to contact you and helps your business get noticed. Criterion offer free, local rate, national rate and premium rate numbers. We also have non-geographic numbers allow you to present a national appearance and monitor sales performance.

If you’re looking to simply set up your business with a local phone number, or you’re expanding and need numbers for various locations across the country, we can offer local numbers to suit your needs.

Call Plans

With Criterion’s wholesale rates we can save you up to  35%. With our free call spend review was can assess your current call plans, tariffs and line rental cost to see where you can save.

We offer simple packages including local, mobile and international calls and calls to non–geographical numbers.

Care Levels

We offer 4 levels of care package.  to  give you peace of mind with a Your Service Level Agreement (SLA) fix time can be as little as 6 hours.
Appointment times are early morning to early evening  Monday to Friday with  AM and PM weekends times also available.

  • Service Level Agreement for as little as 6 hours
  • Flexible appointment times

See which level best suits your business.

Level Care 1

Clear by 23:59 next day, Monday to Friday, excluding public and bank holidays.

For example, report Friday, clear Monday.

Level Care 2

Prioritised on the day, clear by 23:59 next day, Monday to Saturday, excluding public and bank holidays.

For example, report Friday, clear Saturday.

Level Care 3

Report before 13:00, clear by 23:59 same day.

Report after 13:00 clear by 23:59 next day, seven days a week, including public and bank holidays.

Level Care 4

Clear within six hours, any time of day, any day of the year.

Fraud Monitor

Telephone fraud, or ‘Dial-in Fraud’ is the largest source of fraud in the UK.  With Fraud Monitor from Criterion your calls can be monitored 24/7 and you receive immediate notification when suspicious activity is suspected.  When identified a call barring service stops any further charges.

Fraud Monitoring is included with all our phone system packages to deliver the protection your business needs now and in the future.

  • 24/7 monitoring
  • Call barring service
  • Fraud Monitoring