Hosted Voice over IP Phone System

Business telephony. Evolved.

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So you have heard about the ISDN and PSTN switch off or you are considering updating your business telephone network and are considering a VoIP telephone system. Here at Criterion Systems, we offer a VoIP service known as ‘Horizon VoIP’ and would be more than happy to help you update your business phone system and help you begin saving money on your business calls.

A VoIP (Voice over Internet Protocol) system gives you everything that a traditional telephone service did but will save your business money on hardware and maintenance as it is hosted in the cloud via broadband internet connection.

A cloud-based phone system is much more flexible than your traditional phone and is perfect for those who are often on the go but need to keep in contact with customers and the office. VoIP technology lets you take and manage voice calls from your computer and your mobile device. With Voice over IP telephony, you won’t be missing any important phone calls again.

How does it work?

Our VoIP phones look and operate in much the same way as a traditional phone. It has a keypad that you dial the same old telephone numbers into, and a handset that you can talk into and listen with when you make telephone calls. However, VoIP technology takes your voice calls and converts it into data that is then transmitted over the internet, rather than traditional phone lines. It’s very similar to how your computer takes your typed words and sends them over the internet through email.

Because internet telephony sends your data across the IP network, over the internet to any location for free, the cost of calling for your business has been slashed significantly. This is similar to how email greatly reduced the cost of sending faxes and letters.

All of your internet phones will be connected through a high-speed internet connection to our VoIP service, which is ‘in the cloud’. This means that they are based, or hosted on the broadband internet. This is just like how your computer’s email programs are connected to an Internet Service Providers email system. Our VoIP service runs on dedicated servers in London and Manchester, which run carrier-grade software.

The cloud effectively replaces the old PBX switchboard and PSTN telephone lines, which cuts down on your maintenance costs as you no longer have a need for that old infrastructure.

Most importantly, when you make a call with Criterion’s VoIP service, everything feels, works and sounds exactly the same as you’re already used to.

Is VoIP technology right for me?

VoIP technology is perfect for your business if you are looking to cut down on the cost of your normal telephone calls. VoIP also has cheaper maintenance costs due to the redundancy of traditional telephone lines and other physical equipment. All you need is the actual phones and a router.

Internet telephony easily allows you to network multiple offices and employees. It also lets your employees or branches work remotely and still make inter-company calls at no cost.

VoIP services centralise your cost control and management whilst providing a more flexible and dynamic telephone network. The Voice over IP network is also completely secure and can be used over public internet when you are out and about.

If you existing PBX or support contract is coming to its end, then now is the perfect time to update your business telephone network to the more advanced and cost-saving Voice over IP telephony service.

The advantages of VoIP business phone system

  1. You already have the infrastructure in place

If you already have a broadband connection then you can easily add a Voice over IP phone system., which provides you with so much more, at a reduced cost. Since you already have a high-speed Internet connection, making the switch to VoIP has never been easier or been more cost-effective.

  1. Low-cost phone calls

Rather than paying a long-distance fee to your landline provider, or racking up charges making international calls on a mobile phone, you can pay a low fee to a VoIP provider and connect the phone call through the Internet at a much cheaper rate. Since VoIP technology utilises your existing Internet connection, you no longer pay for access and usage fees on two separate sets of wires.

  1. Flexibility with your phone number

VoIP telephone systems provide flexible options when it comes to your phone number. VoIP lets you use one phone number for all your business locations. This lets you receive calls to your VoIP phone number to your landline, office or your mobile phone. You also have the option to choose your business phone number’s location. For example, you could have a London phone number without being there, or an international number in a location you are not in yet.

  1. Moving offices or setting up a new office?

Using a VoIP system makes it very easy to move or set up a new office. You no longer have to have cumbersome phone systems, PBX boxes or phone lines. VoIP phones can be relocated by simply unplugging them from the current network port and plugging them into a new port. Similarly, new phones or sites can be added much more quickly than a PBX phone because most of the configuration is a simple software click. You also won’t need to change your well-promoted phone numbers. Additionally, when setting up a new office consider the total cost of ownership over the life cycle of a phone system. Voice over IP is typically 30% less expensive than a competitive PBX system.

  1. Unified Communications

Unified Communications is a fancy way to describe the ability to integrate your VoIP phone service with other communications such as email and fax. With Unified Communications, you have the ability to have voicemail messages emailed directly to you wherever you may be. Long gone are the days you have to repeatedly call into the office to see if there are messages waiting.

  1. Keep your phone system up to date easily

Since a VoIP system is hosted by the VoIP provider (e.g. Criterion) and is largely software based (rather than physical telephony equipment), you do not have to worry about your phone system going out-of-date or needing to be upgraded. VoIP systems can be easily updated by the VoIP service provider, bringing new features to you at the touch of a button.

Criterion’s Horizon VoIP Service

The old fashioned PBX phone system does not come cheap. There is the capital cost of acquisition, installation, on-going maintenance and added high cost for additional functionality such as voicemail and unified messaging. That’s before you’ve even made a call. With Criterion’s Horizon VoIP service, businesses can take a complete bundled internet telephony package from us which reduces costs and enables almost any company to have the best kind of communications system available. The Horizon VoIP service has all the features mentioned above, as well as:

  • Zero upfront capital cost
  • Short-term contract
  • Latest Cisco IP phone as standard with Video Conferencing capability
  • Excellent call quality
  • Free VoIP-to-VoIP calls
  • Use your extension anywhere in an iOS/Android app